For customer relations, please contact:

1-800-387-8803 (English)
1-800-565-3356 (French)

If you have general questions about Canadian Tire, please contact:

Corporate Home Office
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON M4P 2V8
416-480-3000

Full Contact Listing

Responsible Sourcing 
 

ETHICAL SOURCING:

We expect our suppliers to act with honesty, integrity and respect and place a high value on ethical sourcing. 

Our Supplier Code of Business Conduct was created to give suppliers a clear understanding of our expectations.

Our Supplier Code of Business Conduct addresses the following principles in the workplace:

  •   No Child or Forced Labour;
  • Protection of Human Rights and no Discrimination;
  • Protection of the Health and Safety of Employees;
  • Compliance with Laws and Employment Standards (including freedom of association, working hours, wages & benefits);
  • Compliance with Environmental Laws and Standards; and,
  • No Bribery

We expect that all of our suppliers will comply with our Supplier Code of Business Conduct.  To help our suppliers identify and address any gaps, we conduct periodic assessments of suppliers’ facilities, including industry-standard third party audits.

For more information on our Supplier Code of Conduct, please click on the links below:

In 2015, we performed 558 audits of factories that manufacture products sold in our stores. Our goal is to ensure that factories we work with understand our values and comply with our Supplier Code of Business Conduct including treating factory workers fairly and with respect in a safe environment. We are committed to working with factories, including audits and training, to see continuous improvement in their performance.

As part of this mandate, we undertake the following actions to help our suppliers strive for continued improvements in their factories:

  • We use experienced third parties to audit, on a periodic basis, using a risk-based approach, factories where our products are manufactured.
  • We work with suppliers to make sure findings are remediated.
  • We monitor global standards and our Code on a regular basis to advance our standards when appropriate. 

 

 FACTORY WORKER SAFETY:

Canadian Tire Corporation has a longstanding commitment to making sure that our business practices, and those of our partners, are both ethical and safe.  This commitment extends equally to our operations here in Canada and internationally. In keeping with this commitment, our Company was one of the founding members of the Alliance for Bangladesh Worker Safety and we strongly believe that the efforts of the Alliance and its members will lead to building and workplace safety improvements across the Bangladeshi garment industry.

Across our family of companies, we source garments from 67 factories in Bangladesh and together, with the Alliance, we have completed structural, electrical and fire inspections of all 67 factories and are also working to execute remediation plans at factories as required. Together, we provide compensation for workers displaced by factory improvements and to-date, the Alliance has issued payment to more than 4,300 workers. Additionally, over 90,000 factory workers have received fire safety training. We continue to work with industry, the Bangladeshi government and other stakeholders to build sustainable change for worker safety in Bangladesh.

For a full list of the work completed on the ground and significant milestones, please review the Alliance’s website here.

 

PRODUCT SAFETY, QUALITY & COMPLIANCE:

Our products are tested to the highest international standards. We meet compliance and quality expectations through extensive work with vendors, third party testing providers and key certification and regulatory organizations. We also monitor online reviews, calls to Canadian Tire Customer Relations, and comments to our store teams to enable investigations and to resolve any potential issues.

Canadian Tire partners with Health Canada so that we are aware of any concerns with the products that we sell and that our processes are best in class to ensure the safety of our customers.

Our Company is dedicated to our customers and committed to offering them quality products built for life in Canada. When our products fail to meet our customers' quality standards, we make every effort to improve it or remove it from our shelves.

 

PAPER SOURCING:

Canadian Tire Corporation is committed to environmental stewardship and to sound paper procurement and usage practices that guarantee the sustainability of forests and other natural resources. We work with responsible vendors who source Forest Stewardship Council (FSC) certified newsprint paper and other paper that meets the highest Canadian and North American standards (Programme for the Endorsement of Forest Certifications Schemes and Sustainable Forestry Initiative).

 

For customer relations, please contact:

1-800-387-8803 (English)
1-800-565-3356 (French)

If you have general questions about Canadian Tire, please contact:

Corporate Home Office
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON M4P 2V8
416-480-3000

Full Contact Listing