For customer relations, please contact:

1-800-387-8803 (English)
1-800-565-3356 (French)

If you have general questions about Canadian Tire, please contact:

Corporate Home Office
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON M4P 2V8
416-480-3000

Full Contact Listing

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1. How do Canadian Tire Roadside Assistance® Gold and Silver plans compare versus the competition?
The Canadian Tire Gold and Silver Roadside Assistance plans give you the knowledge that your vehicle is always covered – no matter who drives it. Additionally, both Gold and Silver Roadside Assistance plans offer unlimited tows to Canadian Tire service centres within the distance limits established in the plan you selected*. Tows to Canadian Tire service centres do not count against your annual limit of service calls, which means that no matter how frequently your car breaks down, a qualified Canadian Tire service technician will be there to help fix your car**.

*See Membership Handbook for complete details
**Note that Canadian Tire service centres do not perform transmission work
   
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2. How does Roadside on Request™ work?
With Roadside on Request™ you pay only for the service you need – when you need it. You pay $1.99 per month, or $23.88 per year, plus applicable taxes, which can be billed to your Canadian Tire Options® MasterCard®* and then pay a flat rate of $44.95 (plus taxes) for roadside service only in the event that you require roadside assistance. Paying on a per-use basis means that you could save substantially versus traditional auto clubs. See Member Handbook for complete details.

*Alternative methods of payment can be used
   
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3. When will I receive my Lube, Oil & Filter coupons?

Upon successful enrolment, coupons will be mailed within 3-4 weeks. Upon successful renewal of your membership each year, coupons will be mailed within 3-4 weeks.

 

For residents of Quebec, coupons will be mailed 3-4 weeks after successful enrolment. Coupons will continue to be mailed on an annual basis, 3-4 weeks after the anniversary date of the activation of your membership, as long as you pay your membership fee when due.

   
 
 

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