Governance

Corporate Governance

We are committed to upholding strong corporate governance practices, rooted in accountability and integrity, to promote responsible long-term growth.

Good governance begins with the Board, which is responsible for the stewardship of the Company. The Board acts in the best interests of the Company and its shareholders, and is committed to working with management to achieve long-term, sustainable growth for the Company.

The Board’s actions are guided by CTC’s Core Values, and the Board has developed operating principles that support these values and facilitate an aligned culture throughout the organization.

Our Corporate Governance focus areas are:

• Upholding strong corporate governance standards
• Instituting effective risk management policies and frameworks

To learn more about our corporate governance practices, click here to find our most recent Management Information Circular.

Business Ethics

We are committed to maintaining our place as one of Canada’s most trusted companies by reinforcing a culture that prioritizes operating ethically and with integrity.

Trust is foundational to the success of CTC. Over the course of our history, we have earned and nurtured the trust of Canadians coast-to-coast, creating powerful brand recognition and customer loyalty. As a result of these efforts, we are annually recognized as one of Canada’s Most Trusted Brands.¹

Our Business Ethics focus areas are:

• Maintaining a culture of integrity
• Engaging in fair competition
• Setting ethical standards for our vendors and other business relationships

To read more about the high standards of conduct we uphold, click here to access our Code of Conduct.²

Privacy & Cyber Security

We are committed to upholding Canadians’ trust in our data practices by using data and technology ethically and responsibly to create superior experiences.

Our business increasingly uses data, analytics and technology to provide Canadians with improved customer experiences, including delivering customized offers and ensuring that we are providing the products that customers desire. We curate analytics-informed offerings based on customer information to save them time, effort and money, and to improve our operational efficiencies. Organizations, including CTC, are legally bound to treat personal information with care and inform people about how information is collected, used, shared and protected.

Our Privacy & Cyber Security focus areas are:

• Promoting a culture of data trust, transparency and privacy
• Building strong cyber security practices to safeguard technology and data

To learn more about how we collect, use, disclose and protect personal information from our customers, please see our Privacy Policy.³