Responsible Sourcing

Supply Chain: People

We are committed to upholding human rights and working conditions across our supply chain and to collaborating with industry leaders to ensure our global partners meet our rigorous standards.

From sourcing and extracting raw materials to processing, packaging and transporting our products, the global economy brings together individuals from diverse backgrounds all around the world to contribute to our products’ creation. Leveraging this global network is what allows us to provide quality and value-driven products to our customers, but it also means we are responsible for managing the underlying social impacts of our supply chain and procurement choices. While we do not own or operate the manufacturing facilities that produce the products we sell, it is important to us that our vendors’ employees be safe, paid fairly, and treated with respect and dignity.

Our Supply Chain: People focus areas are:

• Upholding workers’ rights and working conditions across our supply chain
• Addressing non-conformances with our owned brand vendors
• Collaborating with others to shape the industry

Supply Chain: Planet

We are committed to improving the traceability of our supply chain and working with our vendors to reduce the environmental impact of our sourcing practices.

Our global sourcing approach relies on manufacturing and distribution service providers around the globe whose activities have the potential to create environmental impacts. Although international manufacturing and distribution operations are outside direct CTC control, it is our responsibility to work with service providers to collaborate to protect the environment.

Our Supply Chain: Planet focus areas are:

• Understanding the environmental impacts of our vendors
• Reducing emissions from our supply chain

Product Safety & Quality

We are committed to continually improving product quality and durability to ensure that our products enable our customers to enjoy life in Canada safely and effectively.

Canadians trust CTC to deliver goods that they can confidently use in a variety of situations. We take this responsibility seriously and continue to invest in resources to protect customer safety and ensure customer satisfaction. As more Canadians consider the environmental impacts of products, we are focusing our efforts on methods that extend product life cycles and negate adverse environmental impacts across our assortment.

Our Product Safety & Quality focus areas are:

• Ensuring that our products are safe for customers
• Providing customers with quality products that meet their needs

To learn more about CTC’s chemical management framework, please read our Safer Chemicals Policy.